How we work
One conversation, then the work starts.
No pitch deck, no discovery workshop, no onboarding fee. We look at what you have, tell you what we would change, and start changing it. Everything stays in your accounts.
Getting started
The first month.
Day 0
One WhatsApp conversation
We ask what you sell, roughly what you do in monthly revenue, what your return rate looks like, and what is currently broken. If we are not the right fit we say so here, not after you have paid us.
Day 1–2
Access, not paperwork
You add us as users on your Shopify, ad accounts, and seller dashboards. We never ask you to transfer ownership of anything. You can revoke access from your own admin at any time.
Week 1
Audit before we touch anything
We go through the store, the campaigns, the catalogue, and the last 90 days of returns. You get a plain-language write-up of what we found and what we intend to change first.
Week 2
First changes go live
Usually the highest-leverage fixes: wasted ad spend, broken tracking, listing gaps, checkout friction. Small, reversible, measurable.
Month 2 onward
The loop
Weekly account work, monthly reporting, and a running WhatsApp thread for anything that cannot wait for the report.
Cadence
What happens, and how often.
Daily
Ad account monitoring
Spend pacing and anomalies. You only hear from us if something needs a decision.
Weekly
Account work
Campaign adjustments, listing updates, creative rotation, RTO dispute filing.
Monthly
The report
Revenue, spend, ROAS, return rate, and what we changed. Plain language, no vanity metrics.
Quarterly
Direction review
What is working, what to stop, where the next quarter of budget should go.
Expectations
What each side brings.
What we need from you
- Product images and titles — you know your product better than we do
- A decision-maker who can reply on WhatsApp within a day
- Honest numbers on margin, so we do not scale something unprofitable
- Stock availability updates before we push spend behind a SKU
What you get from us
- Both founders reachable directly, no account manager
- Everything in your own accounts, revocable at any time
- A monthly report you can actually read
- An honest answer when something is not working
Questions
The practical questions.
How quickly do you reply on WhatsApp?
Same working day, usually within a few hours. If something is on fire — spend running away, store down, listing suspended — faster than that. We do not run a ticket system.
Who owns the ad accounts and the store?
You do, always. We work as added users inside your accounts. Nothing is registered under Orcas Prime, and you can remove our access from your own admin without asking us.
What happens if we want to stop?
Thirty days' notice so we can hand over cleanly — documentation of what is running, where, and why. No exit fee, no minimum term. The accounts are already yours, so there is nothing to claw back.
Do you work with competitors in the same category?
No. If we are running a kurta brand, we will not take on a second kurta brand in the same price band. Tell us your category when you message and we will say straight away whether it is clear.
What if the numbers do not improve?
Because we are paid on a percentage of net sales, a bad month costs us too. If three months in the trend is flat, we will tell you what we think is wrong — even if the answer is that the product or the pricing, not the marketing, is the constraint.
Day 0 is a WhatsApp message.
It's already written — just hit send.
No forms, no discovery call booking, no sales sequence. A conversation.